We were praying it wouldn't come to this, but it appears it might have. Leave your name, email address*, and the brief details of what happened and why you think it is wrong. Include the name of the merchant in your details. We will fairly investigate and take the appropriate measures. Whatever we decide, we will email you the results.
* Your email address, along with your name are held in the strictest confidence by In the Shadow. This information will be given to absolutely nobody for any reason. It is held in a passworded database only until the issue at hand is resolved and then deleted. It is displayed on a page that can be viewed only by In the Shadow workers and it too is password protected. If your information gets out to spammers, it did not come from us -- we promise.